Our infinity hot water company has been providing reliable service to our customers for many years, with over 80% of our work coming from repeat and referring customers. We pride ourselves on offering a high quality service, backed by fantastic reviews on platforms like Yelp and Google Reviews.
We recently had the pleasure of laying out the benefits of our service in a blog post for our customers, and we thought it might be useful for other plumbing companies to learn from our experience.
Why Are Customers Choosing Us For Their Plumbing Needs?
As a plumbing company, we get asked regularly about why our customers choose us. Here are just a few of the benefits:
Quality Workmanship
We are a small company, which means we have limited resources, and thus are more likely to perform high-quality work. Our team is made up of skilled plumbers who have had a lot of experience and training, and who know exactly what is required to get the job done right. Our work is built to last, and we pride ourselves in performing work that is guaranteed to be of high quality.
The result is, you can be sure that the work we perform will be of a very high quality. Ours are the only plumbers any homeowner should ever need.
Friendly And Approachable
Another important benefit of choosing us is that we are a friendly and approachable company. Not only do our customers typically feel very comfortable and confident asking us questions, but we also ensure that all our employees are accessible and approachable. We want all of our customers to feel like they can get the help they need, when they need it, and that's very important to us.
In our industry, a lot of our work is done remotely, which means our employees are often outside of the home, and thus are harder to contact when needed. We want to ensure that our customers feel that their needs are important to us, and that we will be available to help when needed. We have a 24-hour emergency line, which is always active, and our customer service team is available to provide assistance via email, chat, or phone call.
Free Estimate
One of the most beneficial things about working with us is that we provide our customers with free estimates. We want to ensure that our customers feel like they are getting the most value for their money, and that they should not have to pay us until we actually start the job. Our free estimates mean that we can quote a price that is almost always more favorable than our competitors', because we usually know how much work will be required.
Our estimates are based on a fixed price, which makes them very inexpensive for our customers. Many other companies in our industry will charge a premium for their “estimates,” which are usually based on a labor rate that varies per hour, and sometimes do not include the parts. We want our customers to know that their plumbing needs are important to us, and that we will work hard to ensure that their needs are taken care of effectively and as affordable as possible.
Flexibility
Flexibility is another important benefit of working with us. We want to make sure that our customers feel like they can get exactly what they need, when they need it. This means that we will work hard to meet the needs of our customers, even if this requires us to work beyond what might be usual for a given day. We want our customers to feel like their needs are important to us, and that we will do whatever it takes to ensure their needs are met, even if this means working additional hours or taking on additional projects.
Ultimately, we want our customers to feel like they are getting the best possible service for their money, and that we are accessible and approachable, and will work hard to ensure their needs are met. We want our customers to feel like they can trust us, and that we will do our best to earn their continued business, and loyalty.